Full Orbed Support
Any website can be evaluated externally. You can critique its information design, read its content, and enjoy its appearance. What can’t be seen from the outside is the level of service and support going on behind the scenes
No matter how well designed a site may be, from time to time you’re going to need help managing it.
Support is the Invisible Ingredient of a Successful Website
Our support goes well beyond the basics of updating WordPress and all the plugins. We have your back for any support needs that orbit your website and its use in your marketing strategy.
Need help configuring your DNS? Need someone to interface with your hosting provider to troubleshoot issues? Want advice on CRM and marketing platform implementation?
Realtime, Personal, Support
So many service providers offload their support to chat-based, outsourced technicians. We view support as an essential part of our relationship to our clients. We regularly set up quick 15 minute Zoom calls to help our clients out face-to-face.
No Long Term Contracts or Bloated Retainers
The only requirement for our ongoing support is to be signed up for our monthly proactive maintenance plan ($120 per month under which we perform your plugin updates). These are month to month agreements which you can end anytime.
While you’re on that plan, you can reach out to us for any other issues you may need help with. We bill this support time at normal rates in 15 minute increments (see details below). So you only pay for what you need.
