Ongoing support
Your ongoing website partner.
While agents will continue to perform much of your site's work, you still need someone driving the train. Holter Strategic provides hosting and hosting support, and helps implement new features and capabilities.
You can maintain your own content using Simply Edit or WordPress directly. If you'd prefer us to handle it, we also offer retainers for unlimited content updates.
Base support retainer
Ongoing care.
Experienced support.
Starting at$79/month
Unlimited content update retainers also available. See below.
Your base retainer covers
- Hosting and hosting support
- Plugin maintenance
- WordPress maintenance
- Security checks
Maintenance is performed directly on your production site. We back up your site before updating WordPress and plugins, then review the site. If an update creates a plugin or theme conflict, we revert to the backup.
Agreements are month to month, with no long-term commitment.
Beyond the website
If it orbits your website, we can help.
Our support doesn't stop at the edge of your website. Your digital platform includes everything connected to it: your email marketing, your CRM, your forms, Google Analytics and Tag Manager, your domain and DNS settings, and the other third party platforms your team relies on.
If it's part of your digital platform and we're able to help, we're happy to extend our support to it. That might mean managing a third party platform your team isn't comfortable running, building templates for your next email campaign, or connecting one tool to another.
It also includes your analytics. We can help you get into Google Analytics, set up and manage tracking in Google Tag Manager, build reports, and walk you through what the numbers are telling you.
This work is available on an hourly basis at our requested support rates, so you only pay for the help you use.
Support terms
How ongoing support works.
Personal support
Support is part of our relationship with our clients. We regularly arrange short, 15-minute Zoom calls when a face-to-face conversation is the easiest way to help.
We can help with DNS configuration, work with your hosting provider to troubleshoot issues, and advise on CRM and marketing-platform implementation.
Requested support
Your base retainer gives you access to additional support as needed. Work beyond your retainer is billed at the rates below. All support time outside your retainer, including estimates and responses to general questions, is measured and billed to your account.
Minor requests are often completed within one business day. Support hours are Monday through Friday, 9:00 a.m. to 5:00 p.m., and Saturday, 9:00 a.m. to 2:00 p.m., Eastern time.
Hosting
Our support plans include hosting, so your site's hosting and any hosting-related issues are handled as part of your retainer. If you prefer to work with an outside hosting provider, we can adjust your support plan to fit and will work with your provider when issues arise.
Approvals
Joining the base retainer authorizes us to perform the maintenance it covers and respond to your support requests without a separate estimate for every routine task. If a request may take more than three hours, we'll alert you to the estimate before starting.
Billing
Additional support is invoiced at the end of each quarter or after ten hours of work, whichever comes first. Our aim is to avoid invoices for much more than ten hours unless you've approved a larger batch of work. Contact [email protected] for your current account balance.
Month to month
You can end your agreement at any time after paying for accumulated work. We then mark your account inactive. Before restarting support, we'll audit the site. That review may take three or four hours, depending on the site's complexity and how far WordPress and plugin updates have fallen behind.
Rates for work beyond your retainer
| Service | Rate | Billing increments |
|---|---|---|
| Requested support | $160/hour | 15 minutes |
| Mini projects | $180/hour | 15 minutes |
Major projects are quoted at a fixed fee.
Let's support your site.
Tell us what you need. Existing clients can send support requests to [email protected].
